Senior Officer, IT Administration (Techcom Insurance)

Job Purpose

The Job Holder: Coordinate IT division activities and operations to secure efficiency and compliance to company policies

Key Accountabilities (1)

1. IT Procurement Management

• Consolidate and manage IT procurement demands from various IT teams and stakeholders.
• Develop and maintain annual procurement plans for IT infrastructure, hardware, software, cloud services, and technology-related projects.
• Coordinate procurement activities including sourcing, request for quotation (RFQ), request for proposal (RFP), vendor evaluation, negotiation, contracting, and purchase order execution.
• Collaborate with Centralized Procurement, Finance, and business units to ensure procurement activities are aligned with company policies and budget plans.
• Monitor procurement lifecycle from request initiation to delivery, acceptance, and payment completion.
• Maintain procurement documentation, contracts, and purchasing records.
• Establish and maintain relationships with strategic technology partners and service providers.
• Manage vendor performance through Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and periodic reviews.
• Evaluate vendors' technical capabilities, pricing competitiveness, delivery performance, and contractual compliance.
• Support contract negotiations, renewals, software licensing agreements, and maintenance agreements.
• Identify opportunities for cost optimization and service improvement through strategic vendor partnerships.

Key Accountabilities (2)

2. IT Budget and Cost Management

• Support the planning, consolidation, and monitoring of the IT budget.
• Track IT spending against approved budgets and provide regular financial reports.
• Coordinate with IT teams and Finance to forecast future technology investments and spending requirements.
• Analyze procurement and operational costs and recommend cost-saving initiatives.
• Ensure effective utilization of IT resources while maintaining operational requirements.

3. IT Administration and Governance

• Coordinate administrative activities and operational reporting within the IT Division.
• Monitor and report progress of IT initiatives, operational tasks, and strategic action plans.
• Support the development, implementation, and maintenance of IT policies, procedures, and governance frameworks.
• Maintain records related to IT assets, contracts, licenses, and administrative documents.
• Facilitate communication and coordination among IT teams and cross-functional stakeholders.

Key Accountabilities (3)

4. Reporting and Performance Management

• Develop and maintain procurement, vendor, budget, and operational performance reports.
• Track procurement KPIs, vendor performance metrics, budget utilization, and asset management indicators.
• Prepare management reports and recommendations for continuous improvement.
• Support data-driven decision-making through analysis and reporting.

Key Relationships - External Stakeholders

Technology provider/vendor, security partner, professional communities,...    

Success Profile - Qualification and Experiences

Qualification:

• Bachelor's degree or higher in IT, Business Administration, Finance, Supply Chain, or related disciplines.
• Minimum 3 years of experience in IT procurement, vendor management, IT administration, IT asset management, budget control, or centralized procurement.
• Strong understanding of IT infrastructure procurement, including servers, storage, network, security, cloud, software licensing, and data center solutions.