Senior Business Analyst - Loyalty Platform

Job Purpose

- The job holder will analyze and identify business problems and issues through internal and external data sources and provide insights to key stakeholders and decision makers.
- The job holder will work closely with tribe members to understand business requirements to providing specific reports and analysis.

Key Accountabilities (1)

A. Reporting and Documentation
- Understand business processes to translate business needs and requirements into documents, process diagrams and wireframes to support product development.
- Analyze, create, validate end-to-end business processes and detail out functional specifications for the required applications.
- Suggest modification and improvement to business processes and frameworks for better efficiency.
- Participate in user testing and create documentation and user manuals for business.

Key Accountabilities (2)

B. Research and Analysis
- Gather market trends and internal data to conduct business analysis and provide recommendations and enhancements to the business.
- Develop informative and actionable reports that highlight business trends, forecasts and opportunities for improvement.
- Keep updated on technology changes, trends movement and analyze internal data sets to provide overall insights for stakeholders.
- Identify and interpret trends and patterns from data sets and construct forecasts and recommendations based on market intelligence and business data.

Key Accountabilities (3)

C. Managing Stakeholders
- Work with stakeholders to identify opportunities and process improvements by leveraging organization data to drive business solutions.
Identify and communicate to stakeholders the insights from opportunities and obstacles perspectives based on market data gathered.

Key Relationships - Direct Manager

Product Owner / Senior Product Owner

Key Relationships - Direct Reports

N/A

Key Relationships - Internal Stakeholders

teams within the Digital Office and relevant departments in the Bank

Key Relationships - External Stakeholders

customers, partners providing professional services

Success Profile - Qualification and Experiences

- At least 5 years of relevant experience in a financial institution
- Extensive experience in researching and analyzing market trends and business processes
- Experience in working on multiple projects at one time
- Experience in writing SQL queries and using data visualization techniques and tools
- Experience in identifying risk and potential issues through conducting gap analysis, understanding and reviewing criteria
- Experience in monitoring and analyzing business results, competition and trends (SWOT analysis, market share review)
- Experience in Agile Product Development and has a strong understanding of Agile principles and practices and Scrum methodologies
- Experience working in Agile teams to manage digital transformation projects
- Bachelor's Degree in a technical or business management discipline