Interim Director

Job Purpose

Interim Director will be responsible for providing coverage for various leadership roles in RBG and CIBG through rotations and interim assignments for both frontline and HO positions. The Interim Director plays a pivotal role in ensuring stable business activities, enhancing business capability, and contributing to the Bank's strategic growth initiatives, under the guidance of senior leadership of RBG/CIBG.

Key Accountabilities (1)

1. Sales and Business Management

- Develop/execute annual business plans and KPI targets for assigned regions /units, etc.

- Manage operating budgets effectively, implementing growth promotion plans and evaluating performance.
- Ensure quality and efficiency of sales and service activities across the branch/ATM network/CBC.
- Collaborate with business units to facilitate effective cross-selling and coordinate regional sales efforts.

- Oversee debt management and establish relationships with local authorities to promote Techcombank's brand.

2. Operational Risk Management and Compliance

- Identify risks within assigned regions and units operations and coordinate with related units to develop risk mitigation strategies. 

- Implement operational risk management and compliance measures, ensuring adherence to bank policies and regulations. 

- Proactively identify and control risks that could impact the unit's performance and the bank's reputation. 

Key Accountabilities (2)

- Implement and monitor work related to legal issues, professional ethics, codes of conduct, anti-money laundering and fraud prevention, internal information transactions and corruption. 

- Proactively identify and control the risks causing losses to the unit and the bank. 

- Responsible for organizing adequate communication on operational risk management and compliance for each title at the unit. 

- Control and be responsible for the unit's compliance with the bank's rules, regulations and standard procedures 

- Be responsible for errors/violations in the activities of individuals/subordinates that affect the Bank. 

3. People Management

- Oversee human resources planning and execution (headcount & costs) of their function

- Attract, onboard and retain the right talents for a high-performing team

- Establish and communicate function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line

- Manage function performance & provide feedback regularly (following the annual performance management cycle);

- Define team’s capability requirements and enable team member’s professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc.

Key Accountabilities (3)

- Motivate and recognize team members’ contributions towards the team’s shared goals

- Identify and monitor personal, professional development and career advancement of talents in the function

- Act as a role model and promote corporate culture at function level

- Understand & communicate relevant HR offerings to team members

4. Projects and Initiatives

- Participate in specialized training programs and rotational assignments as directed by senior management.
- Lead/participate in or contribute to strategic projects aimed at driving business growth and operational excellence.
- Collaborate with cross-functional teams to implement new initiatives and improve existing businesses.
- Undertake any additional tasks or projects assigned by the Head/Chief.

5. Organizational Culture Management 

- Participate and coordinate in corporate culture programs/activities and employee engagement 

- Build an organizational culture at the units according to Techcombank's Core Values ​​and Behavior Standards: to set an example and lead the right behaviors.

- Communicate to employees of the units about Techcombank's organizational culture, encouraging and creating conditions for employees to participate in activities of building organizational culture.

Success Profile - Qualification and Experiences

- Demonstrated leadership experience with a minimum of 12 years in frontline banking and related fields, including at least 6 years in leadership roles such as Sector Manager/Supper Branch Manager/Universal Branch Manager, etc.

- Proven track record of success in driving sales, managing teams, and delivering results in a fast-paced banking environment.
- Comprehensive understanding of banking operations, including compliance, risk management, and customer service excellence.
- Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
- Bachelor's degree in Economics, Finance, Banking, Marketing, or Business Administration required; Master's degree or advanced certifications preferred.
- Proficiency in English is essential for effective communication and collaboration.