Director, Operational Risk Management

Job Purpose

- Control compliance and operational risks with products and services in corporate customer segment, ensuring compliance with Techcombank, protecting the legitimate rights and interests of the Bank and customers. - Identify, advise and support Head of Compliance and Operational Risk and Head of Division in evaluating and effectively controlling compliance and operational risks arising from business operations in the Division - Orient, guide and control the work of the members in the department to ensure effective operation.

Key Accountabilities (1)

Operational Risk Management:

- The focal point to receive and implement policies, tools, and procedures for operating risk management in the Division according to the TCB's Operational Risk Management Framework

 - Design and propose necessary guidelines and tools to effectively implement operational risk management for the incharge Division.

- Implement operational risk assessment activities, handle incidents and operational risk issues in the Division and propose/monitor preventive and remedial measure

 - Manage and control the list of risk factors that have been identified in the Division under approval limit/threshol

 - Coordinate with stakeholders in controlling the operational risk portfolio of incharge Customer segment 

Key Accountabilities (2)

PEOPLE MANAGEMEN

 - Oversee human resources planning and execution (headcount và costs) of their function/ sub- functio

 - Attract, onboard and retain the right talents for a high- performing tea

 - Establish and communicate sub- function/ function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting lin

 - Manage sub- function/ function performance và provide feedback regularly (following the annual performance management cycle

 - Define team’s capability requirements and enable team member’s professional and personal development through capability assessment, training, coaching và feedback, mentoring, etc.

 - Motivate and recognize team members’ contributions towards the team’s shared goals - Responsible for developing talents within the function/ sub- functio

 - Act as a role model and promote corporate culture at function/ sub- function level - Understand và communicate relevant HR offerings to team members.

Key Accountabilities (3)

Other responsibilities:

- Support and conduct training, communication on compliance and operati

- Other duties as assigned by Head of Compliance and Operational Risk 

Success Profile - Qualification and Experiences

 Qualification:

 - University degree with major in economics, finance, banking, accounting or auditing, law

 - Master degree or higher is preferred English proficiency: Level 4 (TOEIC 700 or equivalent)

 - 12 years of experience in the field of legal advice, compliance and/or risk control of banking activitie

 - 6 years of management experience; - Profound knowledge about products/services applied for corporate customers in banking industr

 - Profound knowledge about policies/procedures applied for customers under management in Techcombank is preferred