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Product Owner (0211)

Category:  Retail Banking Group
Job Type: 
Facility:  Retail Banking

Job Purpose

The job holder is responsible for maximizing the value of the product and work of the product development team by serving as the voice of the customer. The job holder has responsibilities across product management (solution design, solution development, testing, marketing, evaluation and refinements), business analysis and user experience to deliver on the customer value proposition within the business. The job holder owns the product vision and roadmap of deliverables with accompanying profit and loss accountability.

Key Accountabilities (1)

Product Development and Delivery Roadmap
- Define the product vision and identify growth opportunities to deliver on the customer value proposition.
- Draw conclusions from customer insights to develop innovative product feature requirements and enhancements.
- Draft key objectives and results as well as apply data related to the product for business decisions.
- Take charge of defining solution epics, user stories and specific business acceptance criteria with cross-functional development team.
- Collaborate with designers for best in class front-end user journeys, wire-frames and overall user experience.
- Solve product-related problems and complete trade-off analysis to stay on track with committed deliverables.
- Oversee tasks related to product launches and co-create high impact marketing plans for go-to-market implementation.
- Analyze new technology opportunities and other new market trends.
- Drive end-to-end implementation of business requirements, add security and business contingency requirements in collaboration with security experts.
- Take accountability for business efficiency, profit and loss for the product/solution offerings.

Key Accountabilities (2)

Project Management (Agile/Waterfall)
- Adopt and embrace Agile/Scrum practices during the product development process/life cycle.
- Lead the Agile/Scrum product development teams, set, prioritize and evaluate product features backlog.
- Provide vision and direction to the development team and stakeholders throughout the project and create requirements.
- Lead product planning release plans and set the expectation for the delivery of new functionalities.
- Strengthen the Agile working rhythm (daily stand-ups, iteration, sprint reviews and retrospectives)
- Resolve people problems and project roadblocks, conduct post mortem and root cause analysis to improve Agile/Scrum practices for maximum productivity.
- Strengthen understanding of Agile practices and Lean Startup.

Key Accountabilities (3)

"Stakeholder Management
- Represent the product development team with stakeholders and customers / users, as required.
- Collaborate with stakeholders during the visioning and concept development of a product.
- Drive alignment between product management and senior management teams to create a product that fits the company portfolio.
- Bridge gap beween stakeholders and delivery team with support of a scrum master.

Key Relationships - Direct Manager

Business Tribe Lead / Director / Senior Director / Head of Function

Key Relationships - Direct Reports

Assigned team members 

Key Relationships - Internal Stakeholders

Functional teams within and across divisions / projects

Key Relationships - External Stakeholders

Partners providing professional services

Success Profile - Qualification and Experiences

- A Bachelor's degree or higher in Finance, Banking, Economics, Computing, Information Technology, Business Management or relevant disciplines
- Professional certification in Agile/Scrum or PMI-ACP is preferred
- At least 6 years of relevant banking experience or financial services consulting with 2 years of managerial experience
- Business English standard proficiency as required for the role
- Understanding of digital banking industry and recent financial innovations
- Experienced in business analysis and implementation of retail banking/corporate banking/lending/payments digital solutions
- Experienced with defining minimum marketable features and minimum viable products to define product roadmap
- Working knowledge of JIRA and CONFLUENCE
- Experienced leading large scale projects within an agile setup is preferred

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