Director, Brokerage (40001275)

Job Purpose

- Manage online business activities of Online Securities Brokerage segment
- Advise the Company's Board of Directors in operating business activities related to the Securities Brokerage segment.

Key Accountabilities (1)

1. Understanding customer needs, giving suggestions to the Product Development Department in building customer development strategies, online stock brokerage product strategies
2. Develop customer network with tools, sales programs, online marketing as well as seminars for customers.
3. Coordinate with Customer Care, ensure the best service quality for online customers, minimize customer complaints about TCBS's online service quality.
4. Ensure the implementation of the assigned KPI levels of individuals and functional areas under their management in accordance with the company's brokerage policy in each period.

Key Accountabilities (2)

5. Train new employees, new collaborators as well as participating in cross-selling programs, training partners' distribution systems.
6. Controlthe transaction system related to brokerage activities of the Company, in order to minimize errors arising in the transaction process. Coordinate with departments in the company to correct transaction errors, minimize the damage caused by transaction errors.
7. Continuously update the strategies and policies of competitors to propose solutions to maintain and develop the Company's market share.

8. Other jobs as assigned by the organization in each period.

Key Accountabilities (3)

PEOPLE MANAGEMENT
- Oversee human resources planning and execution (headcount & costs) of their function/ sub- function
- Attract, onboard and retain the right talents for a high- performing team
- Establish and communicate sub- function/ function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line
- Manage sub- function/ function performance & provide feedback regularly (following the annual performance management cycle)
- Define team’s capability requirements and enable team member’s professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc.
- Motivate and recognize team members’ contributions towards the team’s shared goals
- Responsible for developing talents within the function/ sub- function
- Act as a role model and promote corporate culture at function/ sub- function level
- Understand & communicate relevant HR offerings to team members.

Success Profile - Qualification and Experiences

Degree/Professional:
- Having a university degree or higher in one of the majors in finance, banking or economics) or having an international degree.
- Knowledge of stock brokerage.
- Having a certificate of securities brokerage practice.
Experience
- Professional experience: Preferably have worked for 12 years in banking, securities, customer care in the areas of operations/products/customer service quality management
- Management experience: Preferred 8 years in management and administration.
- Business English standard proficiency as required for the role.