Senior Officer, Strategic and Performance Debt Collection (40001229)

Job Purpose

- Improve the efficiency of debt collection activities on the basis of implementing:
+ Propose to build operating models, regulations, modern and effective systems/tools to meet the needs of management and operation of unsecured collection
+ Develop processes, regulations, operating instructions, parameters to segment, allocate customers, select handling channels and effective handling measures, in accordance with the law and regulations of the Company.
+ Propose KPIs/methods to evaluate and measure performance for departments/each staff to ensure the connection between collection performance indicators and assigned targets, while simultaneously create motivation for employees
+ Organize and implement training activities and evaluate the effectiveness of training activities
- Provide effective feedback between debt collection operations with Debt Tranferor

Key Accountabilities (1)

I. General Responsibilities:
- Strictly follow AMC's Labor Regulations
- Perform the work in accordance with policies, regulations, procedures, internal guidelines..., and service quality commitments (SLAs).
- Comply with AMC's training and work arrangements

Key Accountabilities (2)

II. Professional Responsibilities
1. Develop/adjust regulations, processes, operating instructions, parameters (including but not limited to customer segmentation, selection of appropriate processing channels, customer allocation,priority rules, ...) in the operation of unsecured collection
- Make suggestions/develop/change regulations and guidelines for unsecured collection for all operations, ensure the efficiency of collection at AMC and comply with the law
- Propose parameters and principles in the operation of unsecured collection
2. Build parameters in unsecured collection to serve the operation and system reporting (including but not limited to customer segmentation, selection of appropriate processing channels, customer allocation, priority rules...) :
- Analyze and evaluate the effectiveness of each debt recovery strategy, influencing factors
- Implement and install the proposed/adjusted plan to the Debt Management System after approval
3. Develop KPIs/Target settings for unsecured collection sub-functions, including principles and methods of evaluating/measuring/recording the effectiveness of debt collection for each sub-function/staff
4. Manage the effectiveness of collection operators and outsourced partners:
- Determine the need for information and reports that serve the purpose of management and monitoring of unsecured collection operation efficiency
- Analyze and evaluate the performance of assigned targets of debt recovery units in comparison with the plan.
5. Build content for effective management of collection activities of debt collection operators and outsourced partners: Effective assessing /measuring/recording method for unsecured collection officers
6. Participate in the management regarding interaction with feedback in unsecured collection between AMC and functions of Debt Transferor in order to strengthen and improve the debt management system:
- Synthesize, check and process information arising in the process of feedback interaction between AMC and functions of Debt Transferor as assigned.
7. Participate in the implementation of projects on building/transforming technology/debt collection tools for the whole system, ensuring the effective maintenance of technology systems/debt collection tools:
- Find out and detect arising problems that affect the smooth and effective operation of the technology system/debt collection tool
8. Organize, implement and evaluate the results of training, communication and capacity building of debt recovery.

Key Accountabilities (3)

III. Perform other related tasks as requested by upper-level managers

Key Relationships - Direct Manager

Senior Manager, Strategy and Performance of Debt Collection

Key Relationships - Direct Reports

None

Key Relationships - Internal Stakeholders

Relevant functions at AMC

Key Relationships - External Stakeholders

- Professional departments/branches/transaction offices of the debt transferor; - Competent state agencies such as local authorities, police, courts, procuracies, judgment enforcement,... - Other relevant organizations and individuals.

Success Profile - Qualification and Experiences

Degree/Professional: University graduate or higher, preferably those major in statistics/modelling
Experience: 2 years working in the field of strategy/information management/risk management/data/portfolio management.
English: According to the Company's regulations from time to time
Expertise:
- Possess knowledge of portfolio management, system management, strategy building
- Knowledge of model building is preferred
- Experience in unsecured collection is preferred.
- Understanding the debt transferor's system and products and the Company's debt settlement policies.