Senior Officer, Product and Solution (40000647)

Job Purpose

Implement / coordinate the implementation of activities of Product và Solution department of the Division:
1. Product/ Solution/ Journey design, embedded with customer experience required
2. Product/ Solution/ Journey policy và guidelines
3. Provision of training knowledge on Product/ Solution/ Journey
4. Other tasks assigned by line manager/Head of department

Key Accountabilities (1)

1. Implementing/coordinating the development and administration of policies related to customers, receiving legal and policy information documents from internal departments/state agencies and assessing impacts on policies/products/solutions/packages/business programs of the Division. Develop, adjust and standardize the policies/products/solutions/packages/business programs of the Division in accordance with the law and Techcombank's policies.
2. Conduct/co-ordinate feasibility assessment and ideation, development planning, testing, deployment and management of policies/products/solutions/business program và campaign
3. Implementation/coordination of design, adjustment of operation/service processes, improvement and automation of processes, management of the customer experience process according to the customer journey or each product process /products/solutions/Biz Pro/campaign...

Key Accountabilities (2)

4. Implementing/coordinating the development of a pricing policy framework/pricing policy for products/solutions/package or business customers
5. Implement/coordinate performance and portfolio management from the perspective of customer journey/product/Biz Pro/campaign/solution...
6. Participate in projects related to building and managing customer journeys / building products / product packages / Biz Pro / campaigns / solutions...
7. Participate in training programs to improve capacity and skills
8. Other tasks assigned by management

Success Profile - Qualification and Experiences

- Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration
- Priority to have a master's degree or higher
Minimum 5 years working experience in banking/finance/credit/marketing with:
- Understanding of solutions to improve performance of CIBG (resource, system, operations, risk management)
- Understanding of banking activities
- Understanding of strategy, business model, CVP
- Mimimum TOEIC 550 or equivalent