Senior Officer, Internal Document Management (40000183)

Job Purpose

The job holder responsible for:
Supporting the documenting of strategies, directions, business activities and operations of the bank to be implemented quickly, fully and accurately, in accordance with legal regulations, internal regulations, and standards. taste risk, support business, improve customer experience document format and language are standardized, Document content is clear, easy to understand and end-user oriented.

Key Accountabilities (1)

1. Develop a plan to issue documents (receive, evaluate, agree with the Managing Unit và stakeholders, finalize the Plan details).
2. Monitor and supervise the implementation of the document promulgation plan. Handling problems and difficulties in the process of implementing the document promulgation plan.
3. Update, adjust, cancel the Plan to issue documents (receive, evaluate, agree with the Managing Unit và related parties, finalize in detail the adjustment and cancellation of the Plan)

Key Accountabilities (2)

4. Take charge of drafting/organizing the drafting of internal document (organizing the drafting, review and testing of internal document), ensuring:
(i) Accurately, fully and accurately represent the required content of the internal document Owner and related units
(ii) Comply with legal regulations and requirements of competent state agencies
(iii) Comply with relevant internal regulations
(iv) Identify the correct position of document in the array structure, type of document. Ensure compliance with regulations in document drafting (such as document format, writing rules, etc.), order and procedures for drafting, reviewing, controlling, approving, issuing, etc.
(v) Consistent with SMALL Risk Management Framework and Risk Appetite
(vi) Optimizing Operational Efficiency
(vii) Improve customer experience
(viii) Bring business efficiency

Key Accountabilities (3)

5. Coordinating with the document Owner to organize communication/training on the contents of the internal document
6. Manage the Internal Document Tree and ensure that the Document Tree complies with the regulations of the Internal Document System
7. Coordinating with document Management Unit in solving user's problems about document content.
8. Identify and documenting related improvement opportunities; Analyze, evaluate and implement document improvements.
Perform other tasks as required by Teamlead

Key Relationships - Direct Manager

TeamLead

Key Relationships - Direct Reports

Key Relationships - Internal Stakeholders

Units in the CA division, Document Owners/Stakeholders in the process of performing work

Key Relationships - External Stakeholders

Success Profile - Qualification and Experiences

Professional qualifications: (specialized in law or economics/banking: University or higher
Professional experience: 5 years
English (TOEIC): 550