Senior Officer, FX & Cash Management Advisory (40001768)

Job Purpose

Provide sales support to Relationship Managers or directly manage relationships with certain assigned corporate clients in delivering non-credit products to customers in accordance with the bank’s regulations, requirements, and standards.

Key Accountabilities (1)

- Plan meetings and discussions with customer groups to identify and explore their needs and financial management practices, thereby providing and analyzing optimal solutions for customers.
- Collaborate with business units to directly develop partnerships or propose recommendations for senior management to participate in sales activities.

- Support in researching and collecting information, insights, and potential customer sources (leads), as well as competitive banking products, to help Relationship Managers understand the characteristics and needs of the assigned customer segment/sub-segment.
- Assist in researching and gathering information on potential and existing customers (characteristics, needs, etc.) to build customer understanding and support Relationship Managers in approaching, engaging, and advising financial solutions for customers.

- Participate in developing the Account Planning (ACP) and implementing actions to achieve ACP targets together with Relationship Managers (RMs).

Key Accountabilities (2)

- Coordinate with relevant Divisions/Departments to ensure the best service delivery to customers.
- Report to senior management on identifying, controlling, and mitigating risks in customer care and development activities for special customer groups.

- Coordinate with Head Office units/Consulting teams to develop proposals and recommend suitable products and services for customer advisory.
- Perform KYC on customer information (inflows/outflows, CIC outstanding debt, collateral, industry, any adverse information, etc.).
- Prepare documentation and collaborate with Relationship Managers to plan, schedule, and arrange customer meetings.

- Regularly increase engagement to strengthen and maintain long-term relationships with customers.
- Periodically update performance and develop action plans to achieve the ACP (Account Planning) for assigned customers.

- Ensure full compliance with the bank’s internal policies and relevant legal regulations (e.g., KYC – Know Your Customer, AML – Anti-Money Laundering).

Key Accountabilities (3)

- Work closely with operations teams to complete documentation and procedures promptly and accurately.
- Prepare periodic and ad-hoc reports on business performance and portfolio status for management.

- Participate in capability development training programs; build a personal development roadmap.
- Understand and consistently apply organizational cultural values and behavioral standards as prescribed by the bank.
- Perform other tasks as assigned by the Unit Director.

Success Profile - Qualification and Experiences

Education & Experience:
- Bachelor’s degree or higher in Finance, Banking, Business Administration, or related fields.
- Minimum of 05 years of experience in a similar role within the banking industry, preferably in Corporate Banking with strong expertise in non-credit products.
- Strong communication, negotiation, and presentation skills.
- Solid financial analysis and risk assessment capabilities.
- Proven ability to build and maintain strong client relationships.
- Foreign language: English proficiency as required by Techcombank policy

Personal Attributes:
- Strong service quality mindset, committed to delivering excellent customer experience and measuring success through customer satisfaction.
Passion for serving clients using non-credit products and services.
- Hardworking, proactive, dynamic, and highly responsible.
- Ability to work under high pressure and achieve sales targets.