Senior Officer, Distribution Administration & Quality Assurance (Techcom Life)

Job Purpose

'To ensure distribution channels operate in a transparent, compliant, and performance-aligned manner. This position plays a key role in overseeing sales force quality, coordinating incentive mechanisms, and supporting operational controls to uphold ethical and professional standards throughout the distribution network.

Key Accountabilities (1)

1. Compliance Monitoring

- Monitor adherence to operational procedures and ethical standards across the sales force nationwide

- Manage agent code lifecycle: issuance, suspension, revocation, license verification, and activity history tracking

- Collaborate with Legal, Compliance, and Internal Control departments to resolve business conduct violations or improper sales behavior

- Contribute to the development of inspection procedures, reconciliation frameworks, and risk prevention mechanisms within business operations

Key Accountabilities (2)

2. Sales Performance & Incentive Management

- Analyze business data and evaluate the sales force’s performance across designated timeframes and campaign cycles

- Verify and oversee commission and incentive payout accuracy under active recognition and contest programs

- Work cross-functionally with Finance, Sales, and HR to ensure transparent, timely, and policy-compliant compensation delivery

- Recommend improvements to incentive schemes, performance indicators, and monitoring tools to enhance fairness and boost motivation

Key Accountabilities (3)

3. Internal Communication & Process Optimization

- Develop communications outlining operational guidelines, violation alerts, and compliance instructions for the sales force

- Assess violation data and feedback from distribution teams to suggest enhancements in inspection protocols, remediation workflows, and control mechanisms

- Support training workshops on incentive policies, compliance awareness, and ethical business conduct for the sales force and channel leadership

- Act as a key liaison to distribution management, providing feedback on field quality, risk exposures, and improvement opportunities

Key Relationships - Direct Manager

Manager/Senior Manager/Director, Distribution Quality Assurance

Success Profile - Qualification and Experiences

• University degree in a related field such as finance, insurance, banking, business administration or information systems. Priority is given to candidates with professional certificates (eg LOMA, AII or quality management certificates - QA).
• Understanding of the life insurance sector through internal training courses or insurance industry certificates.
• At least 03 years of experience in Sales reporting, Data management, Data Translator.