Senior Officer, Distribution Administration & Quality Assurance (50000156)

Job Purpose

'To ensure distribution channels operate in a transparent, compliant, and performance-aligned manner. This position plays a key role in overseeing sales force quality, coordinating incentive mechanisms, and supporting operational controls to uphold ethical and professional standards throughout the distribution network.

Key Accountabilities (1)

1. Compliance Monitoring

- Monitor adherence to operational procedures and ethical standards across the sales force nationwide

- Manage agent code lifecycle: issuance, suspension, revocation, license verification, and activity history tracking

- Collaborate with Legal, Compliance, and Internal Control departments to resolve business conduct violations or improper sales behavior

- Contribute to the development of inspection procedures, reconciliation frameworks, and risk prevention mechanisms within business operations

Key Accountabilities (2)

2. Sales Performance & Incentive Management

- Analyze business data and evaluate the sales force’s performance across designated timeframes and campaign cycles

- Verify and oversee commission and incentive payout accuracy under active recognition and contest programs

- Work cross-functionally with Finance, Sales, and HR to ensure transparent, timely, and policy-compliant compensation delivery

- Recommend improvements to incentive schemes, performance indicators, and monitoring tools to enhance fairness and boost motivation

Key Accountabilities (3)

3. Internal Communication & Process Optimization

- Develop communications outlining operational guidelines, violation alerts, and compliance instructions for the sales force

- Assess violation data and feedback from distribution teams to suggest enhancements in inspection protocols, remediation workflows, and control mechanisms

- Support training workshops on incentive policies, compliance awareness, and ethical business conduct for the sales force and channel leadership

- Act as a key liaison to distribution management, providing feedback on field quality, risk exposures, and improvement opportunities

Key Relationships - Direct Manager

Manager/Senior Manager/Director, Distribution Quality Assurance

Key Relationships - Direct Reports

Key Relationships - Internal Stakeholders

Internal Function, Divisions in company

Key Relationships - External Stakeholders

Ministry of Finance (for licensing and regulatory compliance), bancassurance partners (for sales execution and contest coordination), certified training institutions (for agent qualification and upskilling), CRM technology vendors (for license, contest and training systems), and audit or reinsurance partners (for operational process reviews and sales governance support).

Success Profile - Qualification and Experiences

University degree in a related field such as finance, insurance, banking, business administration or information systems. Priority is given to candidates with professional certificates (eg LOMA, AII or quality management certificates - QA).

Understanding of the life insurance sector through internal training courses or insurance industry certificates.

At least 05 years of experience in quality management, distribution operations in the insurance industry, especially life insurance Basic understanding of sales processes, agent licensing, contract management and compliance with legal regulations.