Senior Manager, Distribution Administration & Quality Assurance (50000153)

Job Purpose

'Lead the end-to-end business quality assurance function across life insurance distribution. Ensure transparent, compliant, and high-performing sales operations. Drive policy formulation, risk control frameworks, performance governance, and strategic advisory to executive leadership.

Key Accountabilities (1)

1. Compliance control & business risk handling

- Design inspection, post-inspection processes and early warning mechanisms for the entire distribution system

- Develop standards for business control, professional ethics and life-cycle agent/consultant code management

- Monitor compliance with practice regulations, handle violations and coordinate internal investigations with relevant departments

- Propose improvements to quality control systems, monitoring tools and real-time operating dashboards

- Analyze sales behavior, detect deviations, and monitor internal violation trends.

- Organize internal investigations when there are signs of mis-selling or serious violations.

- Be the focal point for coordinating with the legal, auditing and training departments to handle violations.

- Be the focal point for consulting with the Business, Human Resources, Legal and Compliance departments on quality control policies

- Coordinate the development of reporting systems, dashboards and data analysis tools for violations

Design advanced training programs on compliance, professional ethics and performance management for channel managers

2. Manage the code system & licensing process

- Execute operational procedures for code issuance, cancellation, and temporary license suspension, ensuring alignment with internal compliance protocols and market regulations

- Monitor consultant code status and activity lifecycle, collaborating with Recruitment, Training, and Admin teams for accurate updates and adjustments

- Perform data consistency checks across code records, contract generation, and commission payout — identify anomalies such as inactive codes linked to revenue

- Contribute to licensing workflow improvements and basic system integrations between code data and internal platforms (CRM, onboarding, contract management...)

- Support regular reconciliation and code audits, working with Compliance or Internal Audit to ensure integrity of sales force code records for regulatory reporting and distribution expansion

Key Accountabilities (2)

3. Performance analysis & operational optimization

- Develop a multi-dimensional performance evaluation framework: sales, sales quality, compliance, contract maintenance

- Lead the design of reward, recognition and competition programs in line with the sales force development strategy

- Monitor the transparency, fairness and effectiveness of the incentive payment system

- Lead the analysis of the impact of incentive policies on sales force behavior, sales quality and operational risks

Key Accountabilities (3)

PEOPLE MANAGEMENT

- Attract, onboard and retain the right talents for a high- performing team

- Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members

- Manage team performance & provide feedback regularly (following the annual performance management cycle);

- Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.

- Motivate and recognize team members’ contributions towards the team’s shared goals

- Responsible for developing talents within the team

- Act as a role model and promote corporate culture at sub- function level

- Understand & communicate relevant HR offerings to team members.

Key Relationships - Direct Manager

Head of Distribution COE

Key Relationships - Direct Reports

Expert/Senior Officer/Officer, Distribution Quality Assurance

Key Relationships - Internal Stakeholders

Internal Function, Divisions in company

Key Relationships - External Stakeholders

Ministry of Finance (for licensing and regulatory compliance), bancassurance partners (for sales execution and contest coordination), certified training institutions (for agent qualification and upskilling), CRM technology vendors (for license, contest and training systems), and audit or reinsurance partners (for operational process reviews and sales governance support).

Success Profile - Qualification and Experiences

University degree in related fields such as finance, insurance, banking, business administration or information systems.

Priority is given to candidates with a master's degree or professional certificate (e.g. LOMA, AII or quality management certificates - QA). Understanding of the life insurance sector through internal training courses or insurance industry certificates.

At least 08 years of experience in quality management, distribution operations or internal audit in the insurance industry, especially life insurance, with a minimum of 04 years of experience in management positions; Priority is given to candidates with experience in the bancassurance model or working with partner banks.

Understanding of sales processes, agent licensing, contract management and compliance with legal regulations.