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Senior IT Business Analyst (1381)

Category:  Information Technology Division
Job Type: 
Facility:  Technology

Job Purpose

- The job holder responsible for application development: Directly consulting and analyzing development requirements from business units, ensuring complete and effective conversion of business unit requirements into application requirements.
- The job holder responsible for user support: Directly support users in daily activities, ensuring users' problems are handled as quickly as possible, meeting their business needs.

Key Accountabilities (1)

Responsibility in developing applications
- Receive requests to develop and improve products, processes, and features from business units. Analyze and advise business units the most effective plan to fulfill requirements.
- Talk to the development department to design a solution for these requirements. Develop detailed requirements specification in a language suitable for programmers (developer); Ensure development requirements are clear and technologically feasible.
- Participate in coordination with the professional unit to check the development results, to ensure that the application meets the requirements agreed with the business unit.
- Prepare and issue user manuals for technology products.
- Participate in direct training on products and technology features for IT support department and professional staff if necessary.

Key Accountabilities (2)

Responsibilities in user support:
- L2, L3 level support with assigned requirements.

Key Accountabilities (3)

Other responsibilities
- Participate in technology projects as assigned.
- Participating in the development of business processes and guidelines of the Unit.
- Participate in technology risk handling as assigned.
- Perform other tasks as required by management.

Key Relationships - Direct Manager

Team Lead, IT Business Analysis

Key Relationships - Internal Stakeholders

Division, units, branches/subsidiaries of TCB

Key Relationships - External Stakeholders

Application/solution provider partners, IT departments of key customer businesses

Success Profile - Qualification and Experiences

- Graduated from University or above.
- Business analysis certificate preferred.
Work Experience
- Minimum 5 years in related field
Foreign language
- English/ according to TCB's regulations in each period

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