Operational Compliance Conduct Risk Manager (Life Insurance Project)

Key Accountabilities (1)

2.1 Operational Risk

• Identify, assess, and monitor operational risks across business units.

• Maintain and enhance the Risk Control Self-Assessment (RCSA) process.

• Define and track Key Risk Indicators (KRIs); manage incident reporting.

• Coordinate Business Continuity Planning (BCP) and operational incident reviews.

• Evaluate risk implications of new products, processes, and systems.

2.2 Compliance Risk

• Ensure compliance with laws, MoF guidelines, and circulars on insurance.

• Conduct periodic compliance risk assessments.

• Monitor AML/CFT processes, STR reporting, and compliance training.

• Manage correspondence and coordination with regulatory bodies.

2.3 Conduct Risk

• Implement conduct risk policies ensuring fair treatment of customers.

• Monitor distribution practices, sales conduct, and customer complaint trends.

• Lead investigations into ethical breaches or misconduct.

• Support alignment of compensation, training, and policies with conduct principles.

Success Profile - Qualification and Experiences

• Bachelor’s degree in Risk, Finance, Legal, or Business.

• Minimum 5–8 years’ experience in risk or compliance roles within financial services.

• Familiarity with Vietnamese insurance regulations and global risk frameworks.

• Strong analytical, stakeholder engagement, and presentation skills.