Officer, Sales Support (40001023)

Job Purpose

The job holder responsible for supports the sales force in all operations related to sales and after-sales care

Key Accountabilities (1)

Support to sale products and services
- Receive documents after RCC approval, notification of approval results, disbursement conditions
- Completing the after sale documents
- Transfer customer document to CCA, notify customers of fees to complete disbursement conditions
- Support sales force with notarization procedures, secure transaction registration, inventory, asset valuation
- Enter the collateral into warehouse
- After completing disbursement, notify customers, save and manage customer documents
- Serving customers' requests for documents related to assets
- Compose documents when finalizing payment
- Perform the work of supporting the issuance, activation of cards, accounts, FIBs. Disbursement, follow-up after loan

Key Accountabilities (2)

Support to update and manage customer documents:
- Scan/fill data and perform work related to building and managing customer documents as assigned by line manager.
- Update and monitor Customer's status on the basis of: Information provided by sales force; Information from the system;
- Support sales force in managing customer portfolio (providing debt reports, customer data...); identify risk factors
- Perform after-sales support tasks
- Perform support tasks with partners outside Techcombank from time to time.
Perform other tasks
- at the request of line manager
- Make operational reports to support the department's business from time to time.
- Report on reward programs.
- Perform office administrative support tasks such as asset management, clerical work, timekeeping, stationery, human resources, storage, expenses... according to internal regulations.

Key Accountabilities (3)

- Ensure compliance with regulations, procedures and work instructions of TCB
- Strictly comply with the Bank's Labor Regulations.
- Perform work in accordance with policies, regulations, procedures, internal guidelines... and commitment to service quality (SLAs)"

Key Relationships - Direct Manager

Team Lead, Sales Support; Manager, Sales Support; Manager, Retail Banking; Manager, Virtual Advisory Channel;…

Key Relationships - Direct Reports

Key Relationships - Internal Stakeholders

Internal RBG Department and other Division

Key Relationships - External Stakeholders

Personal Customer

Success Profile - Qualification and Experiences

Domain Expertise
- Minimum 03 years of experience in positions relating to business support management và planning
Qualifications
- University degree (minimum) relating to Insurance, Finance, Banking and Economics
- English level: According to the Bank's regulations