Manager, Capability Development (Techcom Life)

Job Purpose

The person in this role is responsible for coordinating with stakeholders to implement Capability Development activities nationwide, including identifying capability development needs; collaborating on training plans; and organizing and executing capability development solutions for frontline retail teams in each region to meet Techcom Life’s business requirements.

Key Accountabilities (1)

1. Participate in training planning for nationwide business channels:

• Discuss and provide input to help the Learning Efficiency and Design & Development teams establish annual Capability Development plans for partner sales forces, ensuring alignment with KRAs/KPIs, objectives, action plans, and company expectations.
• Collaborate to define periodic and project-based training plans, ensuring objectives, timelines, and quality standards are met.

2. Manage the Field Trainer team:

• Attract, recruit, retain, and develop talent to build a high-performing team.
• Set and communicate KRAs/KPIs, objectives, action plans, expectations, and results for the Field Trainer team.
• Manage quality and performance, providing regular feedback (aligned with the annual performance management cycle).
• Identify competency requirements and support professional development through assessments, training, coaching, feedback, and mentoring.
• Motivate and recognize team contributions toward shared goals.
• Act as a role model and promote corporate culture within the department.
• Understand and communicate HR policies and programs relevant to team members.

Key Accountabilities (2)

3. Implement nationwide training activities:

• Conduct training for business channels across regions, ensuring practical application and post-training effectiveness.
• Directly deliver training programs requiring advanced facilitation and expertise.
• Develop and manage plans, budgets, and financials within assigned scope.
• Implement multi-level training quality evaluation systems.

Key Accountabilities (3)

4. Corporate Culture:

• Ensure unit management adheres to three principles: fairness, transparency, and respect.
• Act as a role model in building corporate culture.
• Ensure proper execution of organizational culture plans, helping employees understand and consistently apply cultural values and behavioral standards.

5. Perform other related tasks as requested by the Director of Capability Development.

Success Profile - Qualification and Experiences

• Bachelor’s degree or higher; a major in insurance is an advantage.
• English proficiency: Level 4 (TOEIC 700 or equivalent).

Expertise:

• Minimum 8 years of experience in life insurance and at least 5 years in a Training Management role.
• Experience using office software, especially financial and banking applications.