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Infrastructure Security Operations (Chuyên Viên Vận Hành Hạ Tầng ANTT)

Category:  Information Technology Division
Job Type: 
Facility:  Technology


1. System operation: Directly perform monitoring activities, handle incidents, ensure information security infrastructure systems operate stably, safely and with high availability.
2. User support: Directly support users in daily activities, ensuring users' problems are handled as quickly as possible, meeting their business needs.

Key accountabilities

1. Responsibility in the operation of information security infrastructure system
- Perform normal operational tasks: Monitor and report on the daily operation status of the information security system.
- Information security system for servers and workstations using agents
- Network layer information security system: firewall, IPS, IDS, APT, DDOS...
- Perform special operational tasks: Troubleshoot problems, perform backup testing.
- Manage and update CMDB for the system.
- System status report.
- Update system operating documents.
- Research and implement solutions to optimize system capacity, ensure information security
- Improve work processes to improve operational efficiency
2. Responsibilities in user support:
- L3 level support with assigned requests
* Simple
* Medium
* Complex
3. Other responsibilities
- Participate in technology projects as assigned.
- Participating in the development of business procedures and guidelines of the Unit.
- Participate in handling technology risks as assigned.
- Perform other tasks as required by management.

Success Profile - Qualification and Experiences

1. University graduate majoring in IT or electronics telecommunications, business administration, finance and banking            
2. Experience:
- Have worked in the IT field for 4-5 years
- Having at least 3 years of experience in providing network services in large organizations, especially banks.
3. Language proficiency: English, Level 3 (TOEIC = 650 - 699) / or as regulated by TCB from time to time            
4. Other requirement (if any): International Certificate of System

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