Head of Training (Life Insurance Project)

Job Purpose

Head of Training will in charge of design and lead TCLife’s enterprise learning strategy, ensuring employees across all functions are equipped with the capabilities required to deliver on business goals, drive transformation, and comply with regulatory standards in the life insurance sector.

Key Accountabilities

The Head of Training is to design and oversee all learning and development programs within our organization, responsibilities include identifying training needs based on skills gap analyses, developing group and individual learning courses and managing the training budget. To be successful in this role, you should have solid experience organizing trainings and designing the educational curriculum.

Ultimately, you will help us develop our employees’ skills in order to improve quality of work, productivity and retention.

Strategic Planning and Execution:
•Develop and implement a holistic L&D roadmap aligned with organizational strategy and transformation goals.
• Collaborate with senior leaders to identify organizational capability gaps and design interventions.
Program Development and Delivery:
• Oversee the design and delivery of technical, behavioral, leadership, and regulatory training programs.
• Ensure training content meets legal, industry, and company standards.
Team Leadership:
• Build and manage the internal L&D team; coach internal trainers and subject matter experts.
• Manage relationships with external training vendors.
• Evaluation and Continuous Improvement:
• Monitor program impact through KPIs and continuous improvement.
• Assess the success of development plans and help employees make the most of learning opportunities.
Budget Management:
• Track budgets and negotiate contracts related to training programs.

Success Profile - Qualification and Experiences

Qualifications and Experience

• Work experience as a Training Director or similar role

• In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning and coaching)

• Experience organizing training activities in a corporate environment

• Hands-on experience with project management and budgeting

• Proficiency in Learning Management Systems (LMS)

• Excellent communication and leadership skills

• BSc/MSc in Human Resources, Learning and Development, Organizational Psychology or relevant field

Skills & Competencies

• Excellent communication and negotiation skills; sharp business acumen.

• Ability to build rapport with employees and vendors.

Personal Attributes

• Inspirational leader with excellent stakeholder management.
• Strong analytical mindset and outcome-driven.
• High integrity, adaptable, and resilient through transformation.