8 Apr 2026

Expert, Internal Document Management

Category: Corporate Affairs Division

Job Type:

Facility: Corporate Affair

Job Purpose

The job holder is responsible for:

Drafting, updating, and deactivating internal documents in an effective, appropriate, and timely manner. The overall documentation plan is actively monitored to ensure proper orientation and strong commitment in implementation.
Supporting the documentation of the Bank’s strategies, directions, business activities, and operations to ensure they are implemented quickly, fully, and accurately, in compliance with legal requirements, internal regulations, and risk appetite, while supporting business objectives and enhancing customer experience.
Ensuring that document formats and language are standardized. Document content must be clear, easy to understand, and oriented toward end users.

Key Accountabilities (1)

1. Develop a plan to issue documents (receive, evaluate, agree with the Managing Unit and stakeholders, and finalize the Plan details).

2. Monitor and supervise the implementation of the document promulgation plan; handle problems and difficulties during the implementation process.

3. Update, adjust, and cancel the Plan to issue documents (receive, evaluate, agree with the Managing Unit and related parties, and finalize in detail the adjustments and cancellations of the Plan).

Key Accountabilities (2)

4. Take charge of drafting/organizing the drafting of internal document (organizing the drafting, review and testing of Internal document), ensuring:
(i) Accurately, fully and accurately represent the required content of the Document Owner and related units
(ii) Comply with legal regulations and requirements of competent state agencies
(iii) Comply with relevant internal regulations
(iv) Identify the correct position of Document in the array structure, type of internal document. Ensure compliance with regulations in Document drafting (such as Document format, writing rules, etc.), order and procedures for drafting, reviewing, controlling, approving, issuing, etc.
(v) Consistent with SMALL Risk Management Framework and Risk Appetite
(vi) Optimizing Operational Efficiency
(vii) Improve customer experience
(viii) Bring business efficiency

Key Accountabilities (3)

5. Coordinate with the Document Owner to organize communication and training on the contents of internal documents

6. Manage the Internal Document Tree and ensure that the Document Tree complies with the regulations of the Internal Document System.

7. Coordinate with the Document Management Unit in solving users’ problems related to VB content.

8. Identify and document related improvement opportunities; analyze, evaluate, and implement document improvements.Perform other tasks as required by the Director.