Expert, Distribution Administration & Quality Assurance (50000155)

Job Purpose

'To design, operate, and continuously enhance the business quality assurance framework across all distribution channels. This expert-level role ensures compliance, transparency, and operational integrity by overseeing performance governance, incentive mechanisms, and ethical conduct. It also serves as a strategic advisor to cross-functional teams, driving improvements in sales force management and risk mitigation.

Key Accountabilities (1)

1. Strategic Compliance & Ethical Governance

- Develop and maintain compliance frameworks and ethical conduct standards for the nationwide sales force

- Design agent code lifecycle processes: onboarding, status transitions, revocation, license validation, and historical activity tracking

- Advise on resolution of misconduct, operational violations, and risk exposures in collaboration with Legal, Compliance, and Internal Audit

- Recommend preventive controls, post-sale audit mechanisms, and early-warning systems to safeguard business integrity

Key Accountabilities (2)

2. Performance Management & Incentive Strategy

- Architect performance evaluation models and incentive schemes tailored to each distribution channel (Agency, Bancassurance, Digital)

- Validate commission and reward data accuracy; oversee payout governance and recommend system enhancements

- Analyze effectiveness of recognition programs and contests; provide strategic insights to boost sales force engagement and productivity

- Act as a subject matter expert for Sales and HR teams on incentive policy, reward structures, and advisor motivation strategies

Key Accountabilities (3)

3. Process Optimization & Internal Communication

- Lead development of internal communications on compliance policies, violation alerts, and operational guidelines for the sales force and channel managers

- Analyze violation trends, audit results, and field feedback to propose upgrades to control processes, monitoring tools, and reporting systems

- Design and deliver training programs on compliance, professional ethics, and incentive frameworks for sales teams and distribution leadership

- Represent the function in strategic cross-departmental forums, offering expert insights on operational quality and systemic risk

Key Relationships - Direct Manager

Senior Manager/ Director, Distribution Quality Assurance

Key Relationships - Direct Reports

Key Relationships - Internal Stakeholders

Internal Function, Divisions in company

Key Relationships - External Stakeholders

Ministry of Finance (for licensing and regulatory compliance), bancassurance partners (for sales execution and contest coordination), certified training institutions (for agent qualification and upskilling), CRM technology vendors (for license, contest and training systems), and audit or reinsurance partners (for operational process reviews and sales governance support).

Success Profile - Qualification and Experiences

University degree in related fields such as finance, insurance, banking, business administration or information systems.

Priority is given to candidates with professional certificates (eg LOMA, AII or quality management certificates - QA).

Understanding of the life insurance sector through internal training courses or insurance industry certificates.

At least 08 years of experience in quality management, distribution operations or internal audit in the insurance industry, especially life insurance; Priority is given to candidates with experience in the bancassurance model or working with partner banks.

Understanding of sales processes, agent licensing, contract management and compliance with legal regulations.