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Chuyên viên hỗ trợ quản lý Quan hệ khách hàng

Category:  Retail Banking Group
Job Type: 
Facility:  Retail Banking

Job Purpose

The job holder:
- Support the Corporate Banking Manager (SRM) and the Corporate Banking Specialist (RM) in providing products and services to customers in accordance with the Bank's regulations, requirements and standards.
- Directly manage relationships with a few businesses as assigned

Key Accountabilities (1)

- Plan to meet and discuss with the customer group to identify and exploit the needs and ways of financial management of customers, thereby providing and analyzing optimal solutions for customers.
- Proposing to build a product process in line with policy orientation.
- Coordinate with Divisions/Departments to ensure the best service delivery to customers.
- Proposing ideas/building business processes in the implementation of preferential policies and mechanisms for existing and potential customers in order to maintain and develop this customer group in the most effective way.
- Report to the leadership to identify, control and reduce risks in the care and development of specific customer groups.
- Join with business units to directly develop partners or recommend / propose to the Board of Directors to participate in sales.
- Other tasks assigned by the Unit Head in each period.

Key Accountabilities (2)

Key Accountabilities (3)

Key Relationships - Direct Manager

Senior Banker

Key Relationships - Direct Reports

Key Relationships - Internal Stakeholders

Related Division

Key Relationships - External Stakeholders

Companies, economic organizations, state agencies support and develop the work of the unit and the WB Division

Success Profile - Qualification and Experiences

Domain expertise:
- At least 5+ years of experience as a Corporate Customer Relations Officer at a Bank or similar positions
- Candidates can participate in training courses, enjoy competitive salary and benefits, and have the opportunity to develop their careers with TCB
- Marketing skills
- Communication and persuasion skills
- Customer appraisal skills, business plans, investment projects...
- Time management skills
- Office computer
- Foreign languages: Able to read and understand English at least to communicate with computers and study documents
- University degree in Economics, Finance, Banking, Business Administration and related disciplines

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