Advisor of Payment, Trade Finance and Treasury Services (40000130)

Job Purpose

Ensuring all activities at the Payment & Trade Finance Department (Including: Domestic Payment, International Remittance, Import and Export Trade Finance,  Treasury Operations) have exceeding service quality provided to TCB customer, create competition strength versus competitors and also contribute to the development/growth of TCB
Ensure strict and effective management of internal control, risk control, legal and banking compliance of domestic payment, international payments, Import and Export Trade Finance, and Treasury activities

Key Accountabilities (1)

I/ Management of professional activities
1. Providing payment and trade service including Domestic Payment, International Remittance, Import and Export Trade Finance and Treasury to both Retail and corporate customer
2. Develop and lead the implementation of the unit's operation plan according to the block's operation orientation and meet the given target of customer service quality/operation efficiency and risk control, meeting business unit's agreed expectation.
3. Organize the design and teaching of all Domestic Payment, International Remittance, Import and Export Trade Finance,  and Treasury for all departments in the operations department performed the above operations 
4. Build and design service quality management according to indicators such as NPS, SLA, FTR, customer satisfaction rating... of Domestic Payment, International Remittance, Import and Export Trade Finance and Treasury services
5.Participate in product design with GTS and Sales departments; Design appropriate operating system solutions based on automation and digitalization, meeting requirements from the Business Division during the offering design process for Customers..
6. Consulting customers and business units on Domestic Payment, International Remittance, Import and Export Trade Finance and Treasury operations.
7. Advise customers on risks related to the implementation of international rules and standards, according to the foreign exchange ordinance and the WTO schedule of commitments on Trade Finance and International Payments; Legal regulations related to capital market operations and Treasury operations
8. Advising on operational regulations related to money laundering prevention, customs clearance, transportation and insurance related to Trade Finance and International Payments operations
9. Ensure the operational compliance of the unit, uniformity and consistency on the scale of the entire system with the policies, regulations, processes, internal instructions and provisions of law. 10. Identify risks, develop and implement risk control measures of the unit during operation, coordinate with the relevant units to develop measurement, assessment and risk mitigation methods.

Key Accountabilities (2)

II/ Human resource development 
 1. Resource management: develop manpower plan and coordinate to ensure that resources are effectively used 
 2. Training: leading the development of training programs / training tailored to the specifics of the unit (in addition to the Bank's general training programs), controlling the implementation to ensure the achievement of the objectives of human resource quality 
 3. Management team training: Finding and planning for training the management team nearby"

Key Accountabilities (3)

III/ Leading Change & Promoting Corporate Culture 
 1. Being an example for the core values of Banking/ business culture 
 2. Communicate the Bank's strategic orientations / the Division's operational orientations to staff to ensure that staff of the entire unit understand and fully implement the appropriate actions assigned at the unit 
 3. To support staff in implementing changes which bring outstanding value in term of quality/efficiency 
 4. Promote the development and spread of corporate culture

Key Relationships - Direct Manager

Head of Payment, Trade Finance and Treasury Service

Key Relationships - Direct Reports

Senior Manager/ Manager /Senior Specialist, Specialist, Senior Officer/Officer under the Function

Key Relationships - Internal Stakeholders

Branches; GTS Product Division and Business Divisions; GTS Customer Service Division; 
 Product design department of Operations Division; System Automation Division of Technology Division; Legal Division of CA Division; Policy and Tax Division of Finance Division.

Key Relationships - External Stakeholders

State Bank of Vietnam, Bank of Vietnam Exchange, NAPAS, Stock Exchanges; Depository companies; Securities brokerage companies; Agency banks and other credit institutions; Swift Organization; Western Union Company; Auditing companies; Techcombank's customers.

Success Profile - Qualification and Experiences

Degree/Profession:
• Bachelor degree with major in: economics, finance, banking, foreign trade …
Have at least 12 years of experience in the same professional field and at least 8 years of managerial experience at current or above department level (with the same staff size)
Foreign Language (English): According to policies of Techcombank