Officer, Transaction Support (40001544)

Job Purpose

'The job holder is responsible providing services and ensure service quality for customers and ensuring the completeness and accuracy of information in accordance with Clients's regulations.

Key Accountabilities (1)

1. Perform transactions and provide services (80% of the total time), such as:
- Aid in providing services to retail customers in the fastest and best way
- Always update Client's regulations, procedures and guidelines about customer service
- Aid in dealing with customer requests within authority.
- Perform work in accordance with policies, regulations, procedures, internal guidelines... and service quality commitments (SLAs)
- Fully comply with service quality standards for the position of Teller and other regulations of the Client from time to time
- Ensure the accuracy of transactions
- Receive customers' opinions on products, processes, services, policies... to have recommendations for policy departments

Key Accountabilities (2)

2. Sales support (10% of total time)
- Identify customer needs during the transaction process and and refer them to specialized consulting unit to ensure comprehensive customer service
- Make phone calls to take care customers, aid in selling, inform customers about products when requested by head of unit
- Always update new products, Marketing programs/campaigns of Client.

Key Accountabilities (3)

3.  Perform other tasks as assigned by line manager

Key Relationships - Direct Manager

Manager, Customer Services/Senior Branch Manager/Branch Manager

Key Relationships - Direct Reports

NA

Key Relationships - Internal Stakeholders

Teams inside and outside RBG

Key Relationships - External Stakeholders

Customers

Success Profile - Qualification and Experiences

'Qualifications
- Graduated from university with major in Banking and Finance; Foreign Trade; Economics or related field.
- English proficiency: None
Domain Expertise
- Experience: At least 2 years of relevant experience, Preference will be given to those with experience in the banking sector
- Other requirements: have an easy-to-see appearance, standard and easy-to-listen voice.
- Computer skills: have experience in using software about office, finance and banking