Business Banking Teller (40000263)

Job Purpose

- The job holder is responsible for providing transaction banking services and ensure service quality for Business Customers
- The job holder is responsible for ensuring the completeness and accuracy of the Client's information in accordance with TCB's regulations.

Key Accountabilities (1)

1. Customer:
- Identify and account for customers in the right segment/sub-segment according to the orientation/instruction of the Business Banking Division, ensuring the quality of input data to serve the assessment and positioning of customers according to business strategy of the Business Banking Division
- Perform cash and non-cash transactions for customers according to TCB's procedures
- Performing operations and managing deposit accounts, salary payment contracts, deposit contracts, foreign currency transactions, fax/mail transaction contracts and providing online banking products
- Performing credit transactions secured by assets of group 1
- Be proactive in coordinating/supporting cash flow monitoring, business customer activities via accounts... to help CSM/RM understand customers, customers' needs and be able to advise business proposal for customers to increase efficiency from the assigned customer portfolio
- Collect, enter data and manage account opening/closing records, fax/internet banking transactions, loan/guarantee/LC contracts (group 1), and other contracts..., ensure complete and accurate information and comply with Techcombank's process and regulations from time to time
- Always update products for business customers, new Marketing programs and sales campaigns, regulations, customer service processes and guidelines of TCB
- Receive and handle customer requests and complaints within the assigned authorization
- Identify cross-selling opportunities during the transaction process and encourage customers to use other products, for products that are not part of the customer service department, refer relevant departments

Key Accountabilities (2)

2. Service:
- Ensure all transactions with customers must be fast in time, simple procedures, provide good quality service experience (attitude, style, skills, facilities)
- Ensure the best service quality in every step of the customer's journey
- Continuously improve soft skills to meet the increasingly complex requirements of customer service quality, ensuring that every customer is satisfied with the service provided.
- Fully implement service quality standards to provide uniform and quality services to all customer segments

Key Accountabilities (3)

System:
- Identify customer information (Amlock, KYC, SA...) as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law
- Perform work in accordance with policies, regulations, procedures, internal guidelines... and service quality commitments (SLAs)
- Fully comply with service quality standards for the position of Teller - Business Banking and other regulations of the Bank from time to time
- Ensure the accuracy of transactions
- Check transactions/documents arising during the day
- Compare transactions and cash amount, ensure the balance at the cash fund goes to zero after the transaction time expires
- Checking documents that have been recorded for the previous day's transactions
- Make daily report after transaction time
- Receive customers' opinions on products, processes, services, policies... to make recommendations for policy departments
- Perform other tasks as assigned by Manager, Customer Services/Senior Branch Manager/Branch Manager
Human:
- Will to learn, fully participate in formal and informal training programs
- Always have the spirit of self-learning in work and life
- Always have an open attitude to share information with others và be willing to accept change
- Own and take responsibility in work through clear orientation, leading to outstanding results
- Build a culture of cohesion, encouraging colleagues to achieve success
- Fully aware of Techcombank's organizational culture and perform tasks in the spirit of TCB's 5 core values and standards of behavior, Techcomer's DNA

Key Relationships - Direct Manager

Manager, Customer Services/Senior Branch Manager/Branch Manager

Key Relationships - Direct Reports

N/A

Key Relationships - Internal Stakeholders

Teams inside and outside RBG

Key Relationships - External Stakeholders

Customers

Success Profile - Qualification and Experiences

Qualifications
- Graduated from university with major in Banking and Finance; Foreign Trade; Economics or related field… Post graduate degree in management preferred
- English proficiency: Not Apply
Domain Expertise
- At least 03 years of experience as a teller / working in the field of business banking
- Other requirements: Good-looking appearance, easy-to-listen voice