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26-Nov-2021

Teller (0326)

Category:  Retail Banking Group
Job Type: 
Facility:  Retail Banking

Job Purpose

- The job holder is responsible providing transaction banking services and ensure service quality for customers
- The job holder is responsible for ensuring the completeness and accuracy of the Client's information in accordance with TCB's regulations.

Key Accountabilities (1)

1. Perform transactions and provide services (80% of the total time), such as:
- Perform cash and non-cash transactions for customers (such as opening accounts, receiving deposits, etc.) in accordance with TCB's procedures.
- Provide services to retail customers in the fastest and best way
- Update TCB's regulations, procedures and guidelines about customer service
- Deal with customer requests within authority.
- Perform work in accordance with policies, regulations, procedures, internal guidelines... and service quality commitments (SLAs)
- Fully comply with service quality standards for the position of Teller and other regulations of the Bank from time to time
- Ensure the accuracy of transactions
- Receive customers' opinions on products, processes, services, policies... to have recommendations for policy departments

Key Accountabilities (2)

2. Sales (10% of total time)
- Identify cross-selling opportunities during the transaction process and encourage customers to use other products, for products that are not part of the customer service department, transfer to related departments.
- Make phone calls to sell products to customers when requested by the Manager, Customer Services
- Always update new products, Marketing programs and sales campaigns of TCB.

Key Accountabilities (3)

3. Reporting and inspection (10% of total time)
- Check transactions/documents arising during the day
- Compare transactions and cash amount, make sure the balance at cash fund goes to zero after the transaction time is over
- Checking documents that have been recorded for the previous day's transactions.
- Make daily report after the transaction time is over
- Being a member of the ATM reception team at branch/transaction office/neighborhood.
- Perform other tasks as assigned by Controller/Team Lead, Customer Services

Key Relationships - Direct Manager

Team Lead, Customer Services/Manager, Customer Services/Senior Branch Manager/Branch Manager

Key Relationships - Direct Reports

N/A

Key Relationships - Internal Stakeholders

Teams inside and outside RBG

Key Relationships - External Stakeholders

Customers

Success Profile - Qualification and Experiences

Qualifications
- Graduated from university with major in Banking and Finance; Foreign Trade; Economics or related field.
Domain Expertise
- Experience: Preference will be given to those with experience in the banking sector
- Other requirements: have an easy-to-see appearance, standard and easy-to-listen voice.
- Computer skills: have experience in using software about office, finance and banking

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