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HCM: Senior Officer, Customer Relationship Management (40000960)

Job Type: 
Facility:  Business Banking

Job Purpose

The job holder:
- Support the Corporate Banking Manager (SRM) and the Corporate Banking Specialist (RM) in providing products and services to customers in accordance with the Bank's regulations, requirements and standards.
- Directly manage relationships with a few businesses as assigned

Key Accountabilities:

- Plan to meet and discuss with the customer group to identify and exploit the needs and ways of financial management of customers, thereby providing and analyzing optimal solutions for customers.
- Proposing to build a product process in line with policy orientation.
- Coordinate with Divisions/Departments to ensure the best service delivery to customers.
- Proposing ideas/building business processes in the implementation of preferential policies and mechanisms for existing and potential customers in order to maintain and develop this customer group in the most effective way.
- Report to the leadership to identify, control and reduce risks in the care and development of specific customer groups.
- Join with business units to directly develop partners or recommend / propose to the Board of Directors to participate in sales.
- Other tasks assigned by the Unit Head in each period.

Participating in the implementation of tasks and projects of the Division and of TCB as assigned by superiors
- Implement the unit's BCP according to TCB's regulations.
- Comply with the regulations, policies, procedures, instructions of TCB and the law for the officers in the unit in charge.

People development:
- Participating in capacity development training courses; Build your own development roadmap
Corporate culture:
- Understand and consistently apply organizational cultural values ​​and behavioral standards as prescribed by the bank
Other duties as assigned by superiors

Key Relationships - Direct Reports


Success Profile - Qualification and Experiences

Domain expertise:
- At least 5+ years of experience as a Corporate Customer Relations Officer at a Bank or similar positions
- Candidates can participate in training courses, enjoy competitive salary and benefits, and have the opportunity to develop their careers with TCB
-English: Fluent in TOEIC 650 or higher or equivalent.
- University degree in Economics, Finance, Banking, Business Administration and related disciplines


Phạm Hải Minh - 0765 212 420


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