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Senior Product Owner - Retail Digital Business Tribe

Category:  Digital Office
Job Type: 
Facility:  Retail Banking


-    The job holder will develop higher value and more complex products along the customer journey roadmap through agile project management (compared with Product Owners).
-    The job holder will help the Tribe Lead to guide Product Owners, manage Tribe backlog and collaborate with other Tribes.

Key accountabilities

A.    Agile Product Development
-    Set product’s vision, drive team iteration and executions, communicate ‘story’ to stakeholders / teams and create business requirement documents and plans.
-    Draw conclusions from customer insights to develop innovative product feature requirements and enhancement plans.
-    Guide daily stand ups, iteration planning, sprint reviews and drive sprints together with Scrum Master.
-    Develop product requirements and manage end to end product delivery which include overseeing daily scrums, prioritizing product backlog, holding product iteration sessions, reviewing requirement documentation, and unblocking barriers to keep 3+ squads moving.
-    Lead efforts of multiple teams in continuous improvement, define and implement improvement stories to increase the velocity and quality of programs.
-    Lead task execution, place new processes to remove task impediments to allows squads to fully focus on product delivery.

B.    Product Marketing
-    Oversee tasks related to product launches (roll out to user groups, locations, etc).
-    Co-create high impact marketing interventions with different teams and lead their implementation.

C.    Managing Projects
-    Manage project conflicts, challenges and dynamic business requirements to keep operations running at high performance.
-    Work with team leads to resolve people problems and project roadblocks, conduct post mortem and root cause analysis to help squads continuously improve their practices to ensure maximum productivity.

D.    Managing Stakeholders
-    Interface with stakeholders to understand pain points and gather inputs from data specialists to derive features development and enhancements on product.

E.    Managing Talent
-    Attract, motivate and retain employees across all levels for a high performance culture.
-    Develop and coach more junior employees to identify gaps in their competencies and build development plans.

Key Relationships - Line Manager

-    Reports directly to Customer Journey Tribe Lead.

Key Relationships - Subordinate

-    Direct reports are Business Analysts, Senior Business Analysts, Data Analysts

Key Relationships - Internal relationship

-    Internal stakeholders include teams within the Digital Office and relevant departments in the Bank

Key Relationships - External relationship

-    External stakeholders include customers, partners providing professional services.

Success Profile - Qualification and Experiences

Domain Expertise
-    8 to 12 years of experience in project management in a financial institution, with 2 years of experience in managing a team
-    Deep experience in working with architectural concepts, scheduling trade-offs and finding new opportunities with technical team members
-    Expert in planning and launching of product go-to-market strategy
Agile / Digital Experience
-    In depth knowledge and rich experience in practicing Agile principles and processes especially on scrum methodologies
-    Deep expertise and work experience on concepts of iterative and incremental development
-    Deep expertise and work experience on SDLC and Agile procedures to predict development team needs
-    Bachelor's or Master's Degree in a technical or business management discipline

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