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Category:  Transformation Office
Job Type: 
Facility:  Change and Transformation


- The job holder upholds and promotes Scrum by helping Squads / Scrum Teams and stakeholders understand and apply Scrum values, theory, rules and practices. 
- The job holder serves as a conduit between product owners and development teams to achieve specific milestones and deliverables.
- The job holder provides servant leadership for Squads / Scrum Teams and helps stakeholders understand the best interaction with Scrum Teams.

Key accountabilities (1)

A. Scrum Standards and Efficiency for Squads
- Facilitate scrum ceremonies (stand-up, sprint planning, sprint review/showcase, sprint retrospective) for 3-4 squads.
- Discuss open issues, status and roll forward action items (focus on process-oriented issues)
- Help team members to use and navigate agile tools and software (Confluence, Jira, Slack, Trello, PPM).
- Map out execution plans and communicate roles, responsibilities, objectives, commitment, deliverables and schedules for tribes and squads.
- Support Product Owners on features backlog, prioritization and release planning that will realise the greatest business value.
- Facilitate squads or project teams to think out-of-the-box and collaborate to improve efficiency and velocity.
- Facilitate technical and product roadmap creation for teams.
- Guide teams for continuous improvement momentum and clear obstacles to help them meet delivery timelines.

B. Coaching and Training
- Work with Agile Coach to drive overall coaching program for squads.
- Help teams make mindset shifts for high performance through coaching conversations and role play exercises.
- Develop and implement different retrospective formats to promote fun and engaging team events.
- Help squads identify gaps between current practices and Agile and Lean values, principles and practices.
- Use concepts of game thinking and game mechanics to engage users in problem solving.
- Deliver basic to intermediate level training on agile and scrum methodologies.
- Coach squads on self-organization cross-functionally.
- Collaborate with other Scrum Masters and Agile Coaches to increase Agile / Scrum application in Tribes, the Transformation Office and across the Bank.

Key accountabilities (2)

Key accountabilities (3)

Key Relationships - Line Manager

Agile Coach or Head of Agile CoE

Key Relationships - Subordinate


Key Relationships - Internal relationship

Teams within the Transformation Office and relevant departments in the Bank.

Key Relationships - External relationship

Partners providing professional services.

Success Profile - Qualification and Experiences

Bachelor's degree in Banking & Finance, Technology, Business Administration or a related discipline
Project management certification in PMP, LEAN, Six Sigma Green Belt, Agile Project Management.
Professional certification in CSM, PSM I / II / III, PMI-ACP, CSP-SM.
6 to 8 years of relevant experience in Banking, Finance, Information Technology, Business Administration or Project Management in a leading bank or fintech organization
3 to 5 years of relevant experience as a Scrum Master leading Scrum Teams
English proficiency requirements are pursuant to Techcombank's policy.
Knowledge of technical engineering best practices (test driven development, continuous integration, DevOps) will be advantageous
Experience in Digital Marketing and UI/ UX Design will be advantageous
Experience planning and facilitating multiple team working sessions
Experienced with concepts of iterative and incremental development
Experienced with process improvement and LEAN methodologies
Proficient in one or more Agile tools (Confluence, Jira, Slack, Trello, PPM).

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