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Category:  Transformation Office
Job Type: 
Facility:  Risk Management

- The job holder evaluates and supports the implementation of operational risks to detect and mitigate potential risks.
- The job holder provide support to ensure risk management policies, standards and methodologies are consistently implemented.
- The job holder provides support to ensure operational risk service and programs are effectively implemented.
- The job holder evaluates risk events, proposes options / solutions and evaluates the performance of risk mitigation methods and controls.

Key accountabilities (1)

A. Operational Risk Assessement & Management
       1. Operational risk procedures and guidelines
- Participate in the development of operational risk procedures / guidelines for the Transformation Office.
       2. Risk In Change (RIC)
- Support approximately 1-2 scrum teams in identifying and measuring Risk In Change (RIC).
- Support approximately 1-2 scrum teams to develop action plans to mitigate risk associated with change.
       3. Operational Residual Risk Assessment (ORRA).
- Support approximately 1-2 scrum teams in identifying key operational risks through the Operational Residual Risk Assessment (ORRA) process.
- Support approximately 1-2 scrum teams in assessing control effectiveness and proposed control to mitigate risk.
- Support approximately 1-2 scrum teams in measuring residual risk.
       4. Control Assurance Plan (CAP)
- Prepare and coordinate key controls and Control Assurance Plan (CAP).
- Collect CAP results and report to Operational Risk Lead.

B. Operational Risk Monitoring & Reporting
      1. Incident management
- Assess incident/ issue and report to Operational Risk Lead promptly.
- Support cross functional units in Transformation Office to identify root-cause and taking remedial actions.
- Track and manage Incident / Issue profile of the Division.
     2. Key Operational Risk Indicators (KORIs)
- Develop Key Operational Risk Indicators (KORIs) for key risks of the Division.
- Synthesize and measure KORI.
- Report to ORM-line 2.
- Track and manage action plan where KORI is outside tolerance.
     3. Reporting
- Prepare Risk Profile Report and ad-hoc reports. 
- Report RIC and ORRA to ORM- line 2.

Key accountabilities (2)
Key accountabilities (3)
Key Relationships - Line Manager

Operational Risk Lead

Key Relationships - Subordinate


Key Relationships - Internal relationship

Cross-functional teams within the Transformation Office, Auditors and Risk Monitoring & Governance functions of the Bank

Key Relationships - External relationship

External auditors providing professional services 

Qualification and Experiences

Bachelor's degree in Banking and Finance, Risk Management, Law, Accounting and Audit
4 to 6 years of relevant experience in a bank or financial institution
English proficiency requirements are pursuant to Techcombank's policy
Experience in supporting operational risk management framework 
Experience in developing operational risk management tools and systems
Strong knowledge of banking operations and corporate governance
Understanding of Agile principles, practices and scrum methodology
Experience working in Agile teams to support digital transformation projects is an advantage

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