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09-Jun-2022

Manager, Business Banking - SME (0659)

Category:  Business Banking Division
Job Type: 
Facility:  Business Banking

Job Purpose

- The job holder organize and manage SME line assigned at BBC to achieve business targets, service quality, ... according to the assigned targets.

Key Accountabilities (1)

1. Customer Insight
- Organize and guide members to collect / learn leads and assumptions to understand the characteristics, needs, markets, competitive banking products ... of the MSME customer segment, SME / focus group assigned.
- Organize and guide team members to collect and analyze information about existing customers, operations / methods / business plans, financial statements, ... to understand customers, needs and is able to advise customers on business plans.
2. Product and Pricing
- Understand products, solutions and pricing policies for customers line (SME / MSME)
- Guide and advise RM to determine suitable products, solutions and pricing policies for assigned customers (SME / MSME)
- Propose and participate in building products, solutions, pricing policies for customers with departments at Head Office.
3. Sale and Service
3.1. Sale Planning and Customer Care Plan
- Build sale planning and customer care for the segment for members assigned to manage based on planning goals and customer portfolio analysis
- Guide RMs to build sale planning and customer care of their portfolio
3.2. Sale Activities and Customer Care Actions
- Financial consulting: Supporting staff to advise customers on optimal financial solutions on the basis of customer knowledge and industry developments
- Service quality: Control and ensure the provision of products and services according to the process, commitment to quality of service (TAT, SLA, ...), conveying CVP to customers, contributing to increase experience and satisfaction of KH
3.3. Manage of sale activities and customer care actions
Track, evaluate and adjust sales and care plans for customers
- Effectively manage the portfolio of customers assigned in charge according to TCB's instructions, regulations and orientations;
- Strictly manage business results, performance results of the team and employees compared to the assigned target,

Key Accountabilities (2)

4. Risk management
4.1 Credit risk management
- Responsible for end-to-end credit risk management of the RMs of the customer portfolio
- Credit Appraisal : Jointly responsible for the credit appraisal, the credit proposal of the managerial staff, coordinate to submit to the competent authorities for approval
- Post - credit managment : Organizing post-credit inspection and control, identifying early warning signs ... and ensuring the compliance with instructions and regulations on post-loan inspection and control.
- Manage the debt collection process with customers, participate in the debt settlement process according to regulations.
4.2 Operation risk management
- Absolutely grasp and comply with regulations on operational risk management
- Guide team members to implement and comply with operational risk management regulations
- Proactively identify operational risks and make recommendations to the headquarters
5. Operation:
- Organizing Management, ensuring the compliance of the team members ' operations with regulations, processes, instructions ... related.
- Proactively evaluate / propose improvements in operating procedures to Head Office

Key Accountabilities (3)

6. Organization và personnel
- Assign tasks to members assigned to manage each period
- Participate in the recruitment of members as assigned
- Personal development, training, coaching, and staff development to perform well in a mission and adapt to work-related change
- Consulting and proposing career roadmap for employees, training of successors
- Closely coordinating with positions belonging to BBC, related Division (CSA, BB, Risk, OpsvàIT…)
7. Effective management
- Effectively manage the portfolio of customers assigned in charge according to TCB's instructions, regulations and orientations;
- Strictly manage business results, performance results of the team and employees compared to the assigned target,
8.Other job
According to the regulations and orientation of the bank and as assigned by the BBC's Director from time to time"

Success Profile - Qualification and Experiences

Degree: University degree. Specialization in Foreign Trade / Economy / Finance / Banking is preferred
Experience: Minimum 5+ years in the field of sales / sales support for corporate customers.
 

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