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Giám đốc Quản trị Phát triển sản phẩm - Đa kênh tích hợp mảng Doanh nghiệp

Category:  Transformation Office
Job Type: 
Facility:  Change and Transformation


- The job holder will develop higher value and more complex products along the customer journey roadmap through agile project management (compared with Product Owners).
- The job holder will help the Tribe Lead to guide Product Owners, manage Tribe backlog and collaborate with other Tribes.

Key accountabilities (1)

A. Agile Product Development
- Set product’s vision, drive team iteration and executions, communicate ‘story’ to stakeholders / teams and create business requirement documents and plans.
- Draw conclusions from customer insights to develop innovative product feature requirements and enhancement plans.
- Guide daily stand ups, iteration planning, sprint reviews and drive sprints together with Scrum Master.
- Develop product requirements and manage end to end product delivery which include overseeing daily scrums, prioritizing product backlog, holding product iteration sessions, reviewing requirement documentation, and unblocking barriers to keep 3+ squads moving.
- Lead efforts of multiple teams in continuous improvement, define and implement improvement stories to increase the velocity and quality of programs.
- Lead task execution, place new processes to remove task impediments to allows squads to fully focus on product delivery.

B. Product Marketing
- Oversee tasks related to product launches (roll out to user groups, locations, etc).
- Co-create high impact marketing interventions with different teams and lead their implementation.

C. Projects Management
- Manage project conflicts, challenges and dynamic business requirements to keep operations running at high performance.
- Work with team leads to resolve people problems and project roadblocks, conduct post mortem and root cause analysis to help squads continuously improve their practices to ensure maximum productivity.

D. Stakeholders Management
- Interface with stakeholders to understand pain points and gather inputs from data specialists to derive features development and enhancements on product.

E.  Talent Development
- Attract, motivate and retain employees across all levels for a high performance culture.
- Develop and coach more junior employees to identify gaps in their competencies and build development plans.

Key accountabilities (2)

Key accountabilities (3)

Key Relationships - Line Manager

Customer Journey Tribe Lead

Key Relationships - Subordinate

Bussiness Analysts, Senior Bussiness Analysts, Data Analysts

Key Relationships - Internal relationship

Teams within the Transformation Office and relevant departments in the Bank.

Key Relationships - External relationship

Customers, partners providing professional services

Qualification and Experiences

- Bachelor's degree in a technical or business management discipline
- 8 to 12 years of experience in project management in a financial institution, with 2 years of experience in managing a team
English proficiency requirements are pursuant to Techcombank's policy.
- Deep experience in working with architectural concepts, scheduling trade-offs and finding new opportunities with technical team members
- Experience in planning and launching of product go-to-market strategy
- In depth knowledge and rich experience in practicing Agile principles and processes especially on scrum methodologies
- Strong understanding on fundamentals of iterative and incremental development
- Deep expertise and work experience on SDLC and Agile procedures to predict development team needs

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