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19-Jan-2021

Business Analyst - Corporate Omni Channel

Category:  Transformation Office
Job Type: 
Facility:  Change and Transformation

Objective

- The job holder will assist in gathering and analyzing business issues through internal and external sources to provide insights for decision making.
- The job holder will works closely with tribe members to understand business requirements and provides specific reports and analysis.

Key accountabilities (1)

A. Reporting and Documentation
- Work closely with tribe members to understand and document business objectives and processes while suggesting modifications and improvements for better efficiencies.
- Assist senior tribe members in creating, analyzing and validating detailed functional specifications.
- Support system testing and create documentation / user manuals along with tribe members.

B. Research and Analysis
- Gather market trends and internal data to conduct analysis based on business problems and needs.
- Develop informative and actionable reports that highlight business trends and opportunities for improvement.
- Identify and report trends and patterns to construct forecast on business plans.

Key accountabilities (2)

Key accountabilities (3)

Key Relationships - Line Manager

Product Owner / Senior Product Owner

Key Relationships - Subordinate

None

Key Relationships - Internal relationship

Teams within the Transformation Office and relevant departments in the Bank.

Key Relationships - External relationship

Customers, partners providing professional services

Success Profile - Qualification and Experiences

- Bachelor's degree in a technical or business management discipline
4 to 6 years of relevant experience in a financial institution, with a business (i.e. non-support) division
English proficiency requirements are pursuant to Techcombank's policy.
- Experience in working on multiple projects at one time
- Experience in writing SQL queries and using data visualization techniques and tools
- Experience in identifying risk and potential issues through conducting gap analysis, understanding and reviewing criteria 
- Experience in monitoring and analyzing business results, competition and trends (SWOT analysis, market share review)
- Understands Agile principles, practices and Scrum methodologies. 
- Experience working in Agile teams to support digital transformation projects.
- At least 2 years of experience in managing communications with senior leadership team in an organization

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