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Agile Coach

Category:  Transformation Office
Job Type: 
Facility:  Project Management


Division Purpose:
- The Transformation Office is responsible for execution of the bank’s transformation vision, strategy and roadmap of deliverables with a focus on digitalization of customer journeys.
- The Transformation Office executes a portfolio of initiatives pre-dominantly through Agile Development (with some foundational initiatives aligned to the Waterfall project management methodology).
- The Transformation Office houses expertise to support the execution of a portfolio of initiatives related to market segmentation, customer journeys, technology, data, risk management, change management, digital partnerships and capability development, a project management office amongst others.
- The Transformation Office tracks and measures the progress of execution using modern portfolio management techniques (such as OKRs and TTIs) to ensure value is created for customers and the Bank.
Tribe Purpose:
- The Innovation function will monitor the implementation of the new employee value proposition, change management and corporate culture of the Transformation Office to support the transformation agenda of the Bank.
- The Innovation function will build and update processes, operational guidelines and implementation methods to ensure agile ways of working in the Transformation Office and scale up bank-wide.
- The Innovation function will assess competency levels of employees in the Transformation Office and implement solutions for capability uplift through training interventions, support from internal experts and external vendors.
- The Innovation function will collaborate with customer journey tribes to support resource management and business performance.
Unit Purpose:
- The Agile CoE builds the plan and updates processes, operational guides, implementation methods and tools in the Transformation Office for successful adoption of agile ways of working.
- The Agile CoE recommends and supports the Agile operating model and guides the implementation of agile ways of working during the establishment of tribes and squads.
- The Agile CoE establishes communities of practice at the team level or with groups of similar functions to connect and share experiences, advancements, ideas, impediments and advances knowledge sharing across the organization.
Job Purpose:
- The job holder designs the plan for the adoption of Agile (domain-wide, organization-wide) and oversee the development of Agile teams.
- The job holder ensures that squads or project teams are working on the right tasks at the right time according to agile principles.
- The job holder guides and coaches teams on Agile practices and Scrum methodologies.
- The job holder develops and collaborates with Scrum Masters to improve efficiency of the methodologies efficiency in the Transformation Office and across the Bank.

Key accountabilities

A. Agile / Scrum Standards and Efficiency for Tribes / Functional Teams
- Guide and promotes the adoption and application of Scrum and Agile principles, practices, values, tools, why they work and how they should be applied to tribes and functions in the Transformation Office and across the bank.
- Oversee sprint processes to facilitate transparency, inspection and adaptation.
- Lead sprint reviews and planning meetings to develop standards and requirements for the agile process
- Facilitate brainstorming sessions for new product development.
- Help teams use and navigate agile tools and software extensively.
- Shied agile teams from external interference and remove barriers to ensure teams are fully functional and productive.
- Work with teams on conflict resolution methods.
- Facilitate scrum events as teaching opportunities.
- Set up Guilds or Communities of Practice for cross-team skill development and knowledge sharing.
- Organize opportunities and events for employees to learn more about Agile, inside and outside the organization.
- Facilitate quarterly ‘Big Room’ planning event with Tribe leads to align on outcomes (past quarter), priorities (next quarter) and resources allocation.
B. Stakeholder Management
- Work with stakeholders to identify opportunities and process improvements by leveraging organization data to drive business solutions.
- Coach managers and leaders on embedding practices of agile management in their routines.
- Work with stakeholders to set up and maintain a structured way to continuously improve teams and product development flow.
- Facilitate critical retrospectives (as brainstorming and training sessions) to identify organizational improvements.
- Set up organization level impediment resolution process.
C. Talent Development
- Organize and support the team in strengthening Agile ways of working in delivering value to internal customers.
- Coach team members to strengthen capabilities and demonstrate the required mindset and behaviors.
- Motivate team members to try out new out-of-the box approaches without taking undue risks
- Attract, motivate and retain employees across all levels for a high performance culture.

Key Relationships - Line Manager

Direct: Head of Agile CoE or Transformation and Innovation Management

Key Relationships - Subordinate

Direct: Scrum Masters and members of functional teams

Key Relationships - Internal relationship

teams within the Transformation Office and relevant departments in the Bank

Key Relationships - External relationship

partners providing professional services

Success Profile - Qualification and Experiences

- Bachelor's or Master's degree in Banking and Finance, Technology, Business Administration or a related discipline
- Project management certification in PMP, LEAN, Six Sigma Green Belt, Agile Project Management
- Professional Scrum Master certification in A-CSM, CSP-SM, or PSM II, PSM III
- Agile Scaling certification in CS@SP, S@S or CLP, CLE, Certified SAFe® Agilist, Scaled Professional Scrum™ Certification
- Agile Coaching and Agile Leadership certification in Certified Team Coach, Certified Enterprise Coach, Certified Agile Leadership 1 and 2, Scaled Professional Scrum (SPS), Professional Agile Leadership (PAL)
- 8 to12 years experience in Banking, Finance, Information Technology, Business Administration or Project Management in a leading bank or fintech organization.
- Knowledge of technical engineering best practices (test driven development, continuous integration, DevOps) will be advantageous
- Experience in Digital Marketing and UI/ UX Design will be advantageous
- Experience planning and facilitating large team working sessions
- 5+ years experience as an Agile Coach driving Agile transformation from design to implementation
- Extensive experience in Agile Development and implementation of Agile Transformation Roadmap, Scaling Agile, operating models.
- Extensive coaching experience on Agile and Scrum

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