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20-Jun-2022

Đông Nai: Senior Manager, Business Banking Center (0650)

Category:  Business Banking Division
Job Type: 
Facility:  Business Banking

Job Purpose:

- The job holder organizes, operates and manages all activities of the BBC to ensure the achievement of business targets and service quality, portfolio quality according to the assigned targets of the BBC

Key Accountabilities :

1. Customer Insight:
- Organize to find and exploit effectively potential customers for BBC:
- Analyze market potential, build relationships with organizations, associations, state management agencies in charge to find potential customers in line with the development orientation of BBC
- Organize to exploit effectively potential customers developed by BBC and/ or distributed by BB
2. Products and Price:
- Design product solutions and pricing policies to meet the needs of customers / groups of customers at BBC
- Organize and deploy activities to update BB products, policies and business programs in accordance with BB's orientation at BBC

3. Sales and service:
- Implement and supervise the implementation of customer care policies and programs at BBC
- Develop business plans, deploy and manage BBC activities according to BB's direction from period to period in order to effectively implement business plans and objectives.
- Coordinate, supervise, directly/supportly, monitor, analyze, periodically evaluate and effectively implement the business objectives of BBC's department and employees.
- Service quality management:
- Implement and supervise to ensure effective implementation of regulations on service quality standards of BBC and BBC employees.
- Regularly check and supervise service quality for BBC departments / employees, especially positions in direct contact with customers.
- Make plans periodically to contact and communicate with customers to obtain opinions and improve the service quality of BBC
4.Risk management
4.1.Credit risk management
- Urge and remind BBC's employees to fully and effectively control the credit quality at BBC
- Tightly control problem debts, coordinate in handling problem debts
- Participate/support in checking the customers' actual use of capital issued credit at BBC according to regulations.
4.2. Operational risk management:
- Implement and promote a culture of compliance và manage operational risk at the unit
- Lead as an example
- Direct and help to establish principles and priorities in risk management
- Coordinate with relevant units, assess, execute and monitor operational risks at the unit
- Report immidiately incident;
5. Operation
- Manage, ensure that the activities of employees at BBC strictly comply with the regulations, procedures, instructions ... related
- Approve / propose approval and sign contracts and documents related to BBC activities within authorization
- Approve / propose approval of financial expenditures within the scope of authority
 Coordinate with Director of Branch / Regional Director / Regional BB Director, related units in implementing, promoting business activities, operating at BBC

6.Organization và Human Resources
- Manage, coach, train to improve employees' capacity
- Orientate career path,build a team of quality inheritance
- Build a professional working environment, deploy organizational culture to BBC employees
- Assign, coordinate, evaluate the effectiveness of the work of the entire employees at the BBC
- Recruit employees as assigned
7.Effective management
- Effectively manage the BBC's customer portfolio according to TCB's guidelines, regulations
- Strictly manage the BBC's business results and performance compared to the assigned targets
8.Other jobs: ther duties assigned by the Regional Director, Regional BB Director

Success Profile:

- University degree prioritizes Economics / Finance / Banking / Business Administration / Accounting / Auditing
- Minimum of 8+ years in the field of sales, management and sales promotion in banking and finance for corporate customers
- English: Minimum TOEIC 650 or equivalent

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